_frequently asked questions

By participating in day excursions we believe that you accept the general terms for participating in organized tours and the special conditions for participating in day trips to ski resorts (Snow-buses).

Frequently asked questions about Snow-buses

How can I book a seat for a Snowbus?

To make the reservation we need full names, mobile phone number and date of birth and it can be done in the following ways:

  • online, by completing the payment with the use of a credit / debit card
  • by email, by completing the payment with all available payment methods
  • by phone, by completing the payment with all available payment methods

If I book a seat for a snowbus for a ski resort and change my mind, can I change destination?

You can change destination if there is availability at the destination you want and provided that it is updated by 18:00 the day before the day trip.

If I do not come to the morning departure can I go to another excursion?

Unfortunately, no. To leave the excursion date open you must notify us by 18:00 the day before the excursion.

What happens if I am late to the morning appointment

The snowbus departs at the scheduled time. If you are late to the morning appointment you can try to take the bus at one of the next stops.

If I cancel my reservation on time, what happens to the money?

In case of early cancellation (until 18:00 of the previous day’s excursion) you can leave the date of the excursion open and travel with another snowbus in the current winter season.

If we get to the ski resort and it doesn't work, can I go to another excursion?

Unfortunately, no. The ski resort services are independent of the snowbus services.

If the ski resort informs us from the previous day (until 6pm) the tour is canceled and you can have a refund, choose another destination (subject to availability) or leave the date open.

If there is any information provided by the managers of the ski resort along the route and depending on the information they provide, we may change the destination between the ski resorts:

  • Seli – 3-5 Pigadia – Elatochori
  • Kaimaktsalan – 3-5 Pigadia – Pisoderi
  • Pisoderi – Vasilitsa – Anilio

Can I get to the ski resort and return one of the following days?

You can, provided that there are excurions on both days, book two snowbus tickets for 25 € per person.